Product Return Guidelines Being Reviewed

To better support our units, the Product Return guidelines are being reviewed. Please see the proposed updated process and deadlines below.

If a change is made, notice will be shared on the council website and on the council popcorn webpage, as well as the Kernel Journal email.

Key Updates:

• Deadline to Contact for Returns: October 29
  Units must email Jim Mason with a list of products and containers currently in inventory. While acceptance is not guaranteed, we will do our best to work with each unit. If accepted, approved returns must be delivered back to Findlay office by Nov. 13.
• Final Product Return Days: November 3-4
  No returns will be accepted after this date.
• Decision to be made after Final Orders are submitted by Nov. 6.

Expanded Return Options:

Originally, returns were limited to full cases of the same product on three designated dates during the sale. What’s being discussed; the criteria:

• Open cases or partial containers may be eligible for return, depending on council’s final order needs.
• If your unit is struggling with excess products, please reach out—even if the product isn’t in full cases. We’ll evaluate each situation individually.
  • Without knowledge of a unit’s inventory status, council is not able to support efforts of the sale.

Why the Change?

This update is part of our commitment to improving customer service and supporting unit success. While limitations still apply, council is aiming to offer more flexibility and responsiveness.

Jim Mason can be reached at jim.mason@scouting.org or 567.208.5267.